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Documentation Index

Fetch the complete documentation index at: https://docs.pxaccounting.com/llms.txt

Use this file to discover all available pages before exploring further.

Account deletion is permanent and cannot be reversed. Read this page before clicking the button.

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Where it lives

Settings -> scroll to the Danger Zone section -> Delete Account button. Clicking the button opens a confirmation dialog with a 2FA-style verification step. You must complete the verification to proceed.

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What gets deleted

When you confirm:
  • PMS credentials - encrypted Client ID, Client Secret, and OAuth tokens are removed.
  • Webhook subscriptions - PX unregisters its webhook endpoints with your PMS.
  • Properties - synced and manual properties.
  • Reservations cache - any cached reservation data.
  • Business models - all models and their version history.
  • Tax configuration - including channel sync overrides and Airbnb remittance.
  • OwnerRez catalog - all rows.
  • Audit history - every audit you have run.
  • Issue history - findings, fix actions, dismissals.
  • Billing record - the Stripe customer record is deleted; saved payment methods are detached.
  • Authentication - your Clerk identity is removed; you are logged out and cannot log back in to this account.

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What stays

A few things survive deletion:
  • Anonymized usage logs - retained per the privacy policy for security and abuse prevention.
  • Stripe transaction history - tax authorities require us to keep payment records.
  • Audit log of the deletion itself - for compliance.
None of these contain personally identifiable information beyond what tax law requires.

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What does NOT get deleted

  • Your PMS data - PX is read-only against your PMS. Nothing in your PMS is changed by deleting your PX account.
  • PMS webhook history - your PMS may keep a record of webhooks it sent before PX was disconnected. That is on the PMS side.
  • Bookings, owners, listings in your PMS - all preserved.

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Before deleting

Consider:
  • Export anything you want to keep. Audit PDFs - download them first. Once the account is deleted, they are gone.
  • Cancel billing first - or it can be done as part of deletion, but doing it explicitly via Stripe ensures no last-minute charges.
  • Check for in-flight audits - cancel any running audits before deleting; otherwise the worker may emit errors.
  • Inform team members - if multiple people use the account, deletion affects them all.

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Alternative: disconnect without deleting

If you are unsure, disconnect the PMS instead of deleting the account:
  • Open Settings.
  • In PMS Connection, click Delete.
This removes credentials and webhooks but preserves your business models, audit history, and other PX-side configuration. You can reconnect anytime. This is the right choice if:
  • You are switching from one PMS to another and want to keep history.
  • You are pausing operations and may resume later.
  • You want to stop syncs while preserving the option to come back.
Account deletion is for when you are sure you do not want PX at all.

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Reactivation

Account deletion is final. There is no “undo” window. Re-creating an account with the same email starts from a fresh slate - no business models, no audit history, no integrations. If you delete by mistake, contact support@pxaccounting.com immediately. There is a small grace window (typically 7 days) during which we may be able to recover, but no guarantees.