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Documentation Index

Fetch the complete documentation index at: https://docs.pxaccounting.com/llms.txt

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PX uses Stripe for billing. Adding a payment method opens Stripe Checkout in a new tab; PX never sees raw card or bank details.

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Adding a payment method

  1. Open Settings.
  2. Find the Billing & Subscription card.
  3. Click Add Payment Method.
A new tab opens with Stripe Checkout. Pick the payment type (card or US bank account) and enter the details:
  • Card - card number, expiry, CVC. PX accepts Visa, Mastercard, Amex, Discover.
  • Bank account - routing number, account number. ACH transactions take 3-5 business days to clear.
After Stripe confirms the payment method, you are returned to PX. The Billing card now displays the saved method.
Billing card

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Replacing a payment method

To swap one card for another:
  1. Click Remove on the current method.
  2. Click Add Payment Method.
  3. Enter the new details in Stripe Checkout.
There is no direct “edit” path - removing and re-adding is the supported flow. This keeps tokenization clean and avoids stale tokens at Stripe.

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Removing a payment method

Click Remove on the Billing card. PX:
  • Detaches the payment method from your Stripe customer record.
  • Updates the card to show No payment method.
After removal, future invoices will fail to charge until you add a new method. PX will send reminder emails.

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What gets charged

PX bills monthly based on:
  • Your subscription plan.
  • (For metered plans) the number of properties under management during the month.
Invoices are generated at the start of each billing cycle and charged automatically against the saved payment method. You can view invoices and receipts in your Stripe customer portal (link sent via email after payment).

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Failed payments

When a charge fails:
  • PX retries automatically per Stripe’s smart retry logic.
  • You receive an email with the failure reason and a link to update your payment method.
  • Repeated failures eventually pause the account - you will not be locked out, but new audits may be disabled until billing is current.

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Receipts

Stripe emails receipts after every successful charge. To resend a receipt:
  1. Open Stripe’s billing portal (link in any prior receipt email).
  2. Find the invoice.
  3. Click Email receipt.
You can also view all invoices and download PDFs from the portal.