> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pxaccounting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete your account

> What happens when you delete a PX Accounting account.

Account deletion is permanent and cannot be reversed. Read this page before clicking the button.

## Where it lives

**Settings** -> scroll to the **Danger Zone** section -> **Delete Account** button.

Clicking the button opens a confirmation dialog with a 2FA-style verification step. You must complete the verification to proceed.

## What gets deleted

When you confirm:

* **PMS credentials** - encrypted Client ID, Client Secret, and OAuth tokens are removed.
* **Webhook subscriptions** - PX unregisters its webhook endpoints with your PMS.
* **Properties** - synced and manual properties.
* **Reservations cache** - any cached reservation data.
* **Business models** - all models and their version history.
* **Tax configuration** - including channel sync overrides and Airbnb remittance.
* **OwnerRez catalog** - all rows.
* **Audit history** - every audit you have run.
* **Issue history** - findings, fix actions, dismissals.
* **Billing record** - the Stripe customer record is deleted; saved payment methods are detached.
* **Authentication** - your Clerk identity is removed; you are logged out and cannot log back in to this account.

## What stays

A few things survive deletion:

* **Anonymized usage logs** - retained per the privacy policy for security and abuse prevention.
* **Stripe transaction history** - tax authorities require us to keep payment records.
* **Audit log of the deletion itself** - for compliance.

None of these contain personally identifiable information beyond what tax law requires.

## What does NOT get deleted

* **Your PMS data** - PX is read-only against your PMS. Nothing in your PMS is changed by deleting your PX account.
* **PMS webhook history** - your PMS may keep a record of webhooks it sent before PX was disconnected. That is on the PMS side.
* **Bookings, owners, listings in your PMS** - all preserved.

## Before deleting

Consider:

* **Export anything you want to keep.** Audit PDFs - download them first. Once the account is deleted, they are gone.
* **Cancel billing first** - or it can be done as part of deletion, but doing it explicitly via Stripe ensures no last-minute charges.
* **Check for in-flight audits** - cancel any running audits before deleting; otherwise the worker may emit errors.
* **Inform team members** - if multiple people use the account, deletion affects them all.

## Alternative: disconnect without deleting

If you are unsure, disconnect the PMS instead of deleting the account:

* Open **Settings**.
* In **PMS Connection**, click **Delete**.

This removes credentials and webhooks but preserves your business models, audit history, and other PX-side configuration. You can reconnect anytime.

This is the right choice if:

* You are switching from one PMS to another and want to keep history.
* You are pausing operations and may resume later.
* You want to stop syncs while preserving the option to come back.

Account deletion is for when you are sure you do not want PX at all.

## Reactivation

Account deletion is final. There is no "undo" window. Re-creating an account with the same email starts from a fresh slate - no business models, no audit history, no integrations.

If you delete by mistake, contact [support@pxaccounting.com](mailto:support@pxaccounting.com) immediately. There is a small grace window (typically 7 days) during which we may be able to recover, but no guarantees.